Everything you need to know about getting your Good Mess order home (and across borders).

ORDERS & PROCESSING

When will my order be dispatched?

Orders are processed within 1–3 business days (Monday–Friday, excluding Singapore public holidays). Once dispatched, you'll receive a shipping confirmation email with your tracking number, if you opted for tracking service.

During launches or sale periods, processing may take up to 5 business days. We'll always drop you a note if there's a delay.

Can I change or cancel my order after placing it?

We move quickly on orders, but if you need to make a change, email us at hello@shopgoodmess.com as soon as possible and we'll do our best to help. Once your order has been dispatched, we're unable to make modifications.

Can I change my delivery address after ordering?

Please double-check your address at checkout — we're unable to modify shipping addresses once an order has been dispatched. If you spot an error, contact us immediately at hello@shopgoodmess.com and we'll try to catch it before it goes out.

DELIVERY TIMES

How long does delivery take?

Estimated delivery timeframes from dispatch:

•        Singapore: 2–5 business days

•        Malaysia: 5–10 business days

•        Oceania: 8–14 business days

•        United States: 12–18 business days

•        United Kingdom: 12–18 business days

•        United Arab Emirates: 10–18 business days

•        North Asia: 8–12 business days

•        Rest of World: 10–21 business days

These are estimates and may vary due to customs processing, public holidays, or carrier delays.

Do you offer same-day or next-day delivery?

Not at this time. We'll update this page if that changes!

My estimated delivery window has passed. What should I do?

First, if you opted for tracking service, check your tracking link for any carrier updates. If your package hasn't moved in 7 business days or is significantly overdue, reach out to us at hello@shopgoodmess.com with your order number and we'll investigate.

TRACKING

How do I track my order?

Once your order is dispatched, we'll send you a shipping confirmation email with your tracking number and a link to track your package, if you have opted for tracking service. Please allow up to 24 hours for tracking to activate after dispatch.

I haven't received a tracking email. What's going on?

Check your spam or junk folder first — our emails sometimes end up there. If it's been more than 5 business days since you placed your order and you still haven't received tracking info, email us at hello@shopgoodmess.com with your order number and we'll sort it out.

My tracking hasn't updated in a few days. Is my parcel lost?

Tracking updates can sometimes stall — especially for international shipments moving between carriers or through customs. Give it another 2–3 business days. If there's still no movement after that, get in touch and we'll chase it down for you.

INTERNATIONAL ORDERS & CUSTOMS

Do you ship internationally?

Yes! We ship to most countries worldwide. If your country isn't available at checkout, drop us a message at hello@shopgoodmess.com and we'll see what we can do.

Will I have to pay customs duties or import taxes?

Possibly — it depends on your country and the value of your order. Import duties, customs fees, and local taxes are not included in your order total and are the responsibility of the customer. The logistics company will contact you if payment is required before delivery.

For country-specific guidance on thresholds and rates, see our Import Duties & Taxes page.

Can you mark my order as a 'gift' or lower the declared value?

We're legally required to declare the accurate value and contents of all shipments. We're unable to falsify customs documentation — this protects both you and us. We appreciate your understanding.

My parcel is stuck in customs. What should I do?

Customs clearance can take a few days, especially during busy periods. Check your tracking for any customs hold notifications — sometimes your carrier will contact you directly to request documentation or payment of duties. If you're unsure what's needed, your local customs authority or carrier helpline is the fastest route to an answer. Feel free to email us too and we'll help where we can.

DELIVERY ISSUES

My order arrived damaged. What do I do?

Oh no — we're sorry to hear that. Please email us at hello@shopgoodmess.com within 14 days of delivery with:

•        Your order number

•        Photos of the damaged item and packaging

We'll assess and make it right as quickly as possible.

My package was returned to sender. What happens now?

If your package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept customs charges, we'll contact you to arrange re-shipment. Please note that re-shipment fees will apply.

I think my package is lost. What should I do?

If your tracking shows no movement and your order is significantly overdue, email us at hello@shopgoodmess.com with your order number. We'll open an investigation with the carrier. Please note that for international orders, we may need to wait for the carrier's own investigation window to close (typically 4–6 weeks) before we can confirm a parcel as lost.

FREE SHIPPING

Do you offer free shipping?

Yes! Free shipping thresholds by region:

•        Singapore: Free shipping on orders over SGD 75 (SGD3 shipping fee for spending below the threshold)

•        Malaysia: Free shipping on orders over SGD 135 (SGD11 shipping fee for spending below the threshold)

•        Oceania: Free shipping on orders over SGD 219 (SGD35 shipping fee for spending below the threshold)

•        Oceania: Free shipping on orders over SGD 219 (SGD35 shipping fee for spending below the threshold)

•        United States: Free shipping on orders over SGD 290 (SGD60 shipping fee for spending below the threshold)

•        United Kingdom: Free shipping on orders over SGD 249 (SGD45 shipping fee for spending below the threshold)

•        UAE & Africa: Free shipping on orders over SGD 249 (SGD45 shipping fee for spending below the threshold)

If your country is not stated above and you face challenges during checkout, please email us at hello@shopgoodmess.com

Thresholds are based on your order subtotal after any discounts are applied.

STILL HAVE QUESTIONS?

I can't find the answer I'm looking for.

Drop us an email at hello@shopgoodmess.com or DM us on Instagram @goodmess_official and we'll get back to you as soon as we can.